This page is the ong66 privacy policy. It explains what happens to the information you hand over when you open an account, make a deposit and play, who else touches that information, and how you can get it corrected or closed. Plain words, no fine print games.
Which details does ong66 keep?
Registering at ong66 takes a few minutes, and the form stays short on purpose. We ask for what a betting account actually needs: enough to prove who you are, enough to pay you out, and enough to keep the account secure.
- IdentityYour full name as printed on your National ID Card (NID), your date of birth and your nationality.
- ContactThe Malaysian mobile number that receives your one-time codes and replies from our support team.
- PaymentThe Touch ’n Go eWallet, DuitNow, FPX Online Banking or bank account you register for deposits and withdrawals.
- Play recordsThe game titles you open, your stakes, bonus claims, balances and the result of each round.
- Device and security dataIP address, browser, app version, login times and the device you play on.
We do not ask for your online banking password, your e-wallet PIN, or a photo of a card. Nobody at ong66 will ever request those in chat; if someone does, stop and report it.
Why those details are needed before you play
Two rules drive most of this. The first is age: betting online in Malaysia is for adults, so your date of birth is matched against your ID before the account goes live. The second is money. A 250% welcome bonus up to RM225, a 20% reload and 0.4% daily cashback all rest on one account per person, so new sign-ups are checked against existing records. Your mobile number does double duty as the login code and as the fastest way for the 24/7 Live Chat team to confirm it is really you.
Where your deposit and withdrawal records go
Every ringgit that moves through ong66 is logged. A deposit usually lands in about 3 minutes from the minimum RM10, and a withdrawal usually clears in about 5 minutes once approved, with a minimum of RM50. Classic-tier accounts can take out up to RM7,500 a day. Each transfer is processed with the payment partner behind your chosen method, so the amount, the time and the reference number are shared with them. That is how a missing deposit gets traced and how a dispute gets settled.
Your banking credentials stay where they belong, with your bank or with Touch ’n Go. ong66 sees a confirmation, never your password.
The verification step and your ID documents
Before your first withdrawal we need one document: your National ID Card (NID), your passport, or your driving licence. Upload a clear photo with all four corners in frame and no glare. A reviewer checks the name and date of birth against your account, and most reviews finish within 2 hours. Send it through Live Chat or the verification page in your account, and you get a message the moment it is done.
This is not paperwork for its own sake. It is the step that stops someone else opening an account in your name and walking off with the balance.
Who actually sees your information
Inside ong66, access is limited to the people who need it: payments staff for a transfer query, the verification team for a document, support agents when you open a chat. Outside, three groups are involved. Game studios such as Ezugi, Red Tiger, JILI, JDB, Sexy Gaming, CQ9 and Pragmatic Play receive round and session data so the games can run, but not your name or your banking details. Payment partners see transfer references. Auditors or authorities see records only where the law requires it. We do not sell your data, and we do not pass your number to advertisers.
Cookies on ong66 and what they remember
The site uses a small number of cookies. One keeps you signed in between pages. Another remembers your language and preferred game category so the lobby does not reset every visit. Security cookies help spot a login that looks wrong, such as a session jumping between devices. Analytics cookies count visits in aggregate, with no name attached. You can clear them in your browser at any time; the trade-off is that you will be signed out and some preferences reset.
When your records are deleted
Records are not kept forever. They stay while they serve a purpose, and no longer than the rules covering betting accounts allow.
| Record | How long it stays | Why we hold it |
|---|---|---|
| Account profile and login history | While your account is open, then through the closing review | So a dispute or a reopened account can be traced |
| Identity and verification documents | Until verification is complete and the legal hold that follows it ends | Proof of age and name |
| Deposit and withdrawal records | For the accounting period set by financial rules | Audit, tax and payment disputes |
| Live chat transcripts | Short term, unless they belong to an open case | Following up on a query |
The controls you keep over your own information
Being the account holder means you decide a few things. Ask through 24/7 Live Chat and we will act on it:
- A copy of your records. Request the profile, play history and payment log tied to your account.
- A correction. A misspelt name or an old address is fixed once we match it to your ID.
- An end to promotions. Tell us to stop bonus messages and the inbox stays quiet.
- Account closure. We close the profile and stop all marketing, though records under a legal hold stay on file until that period ends.
What to do when something looks wrong
A login alert you did not expect, a chat message asking for your one-time code, or a site that looks like ong66 but sits on a different address: treat all three the same way. Check the address bar before you type a password, and install the app only from the download page on ong66.best, where version 2.8.7, 36 MB, Android 9.0 and above is the file you get. On a shared phone, log out rather than closing the tab. Report anything odd to Live Chat and change your password from a device you trust.
When this policy gets revised
Payment partners change, and so do the rules around them. When either happens, this page is rewritten and the new version replaces the old one in full. Worth a look after a big app update or a new payment method. Continuing to use your ong66 account after a revision means the updated terms apply.
Questions players raise about their data
Does ong66 pass my phone number to game providers?
Can I deposit and play before my ID is checked?
What happens to my information if I close my account?
Does the ong66 app collect more than the website?
How do I get a copy of my records?
Want the rules that sit alongside this page? Start from the ong66 home page for the terms and the responsible gaming guide. Or register an account and keep your details under your own control.